Terms of Use

Agreement to Our Legal Terms

We are NexoZip Ltd, a company registered in the United Kingdom, trading as NexoZip ("Company", "we", "us", or "our"). We operate the official website and the associated mobile application (the "Site"), together with any other related products and services that link to these legal terms (collectively, the "Services").

What NexoZip does: NexoZip Ltd is strictly a technology provider operating a peer-to-peer (P2P) digital marketplace. The platform acts exclusively as a digital intermediation venue designed to connect independent transport service providers ("Drivers"/"Couriers") with private or business users who need logistics and shipping services ("Users").

How the Platform works for Users: Users post details of items they need transported (e.g. dimensions, pickup location and destination) on the NexoZip marketplace. Registered independent Drivers view these listings and submit competitive, independent bids to secure the job (Blind Bidding). Users have full freedom to select their preferred Driver based on price, delivery times, and ratings. Once a bid is accepted, NexoZip facilitates the digital connection and communication between both parties.

Absolute legal & operational limits: NexoZip Ltd is not a transport, freight, courier, or logistics company. We do not own, operate, or manage any delivery vehicles, nor do we employ drivers. All drivers on the platform are independent service providers or third-party businesses running their own commercial operations — they are not agents or employees of NexoZip Ltd. NexoZip Ltd does not own, transport, or take custody of any goods listed on the platform. The contract for the transport of goods is made exclusively and directly between the User and the selected Driver. NexoZip Ltd assumes no liability for delays, losses, damages, or disputes arising from the physical transport service.

You can contact us by email at administrativa@nexozip.com.

These Legal Terms constitute a legally binding agreement between you, personally or on behalf of an entity ("User" or "you"), and NexoZip Ltd, regarding your access to and use of the Services. By accessing the Services, you confirm that you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST STOP USING THEM IMMEDIATELY.

We reserve the right, at our sole discretion, to make changes or modifications to these Legal Terms at any time. You will be alerted to any changes through the updated "Last updated" date on these Legal Terms, and you waive any right to receive specific notice of each change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. The Services are intended for users aged 18 or over. Users under 18 are not permitted to use or register for the Services.

1. Our Services

Information made available through the Services is not intended for distribution or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation, or that would subject us to any registration requirement in that jurisdiction. Accordingly, persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, to the extent applicable.

2. Intellectual Property Rights

Our intellectual property: we own or license all intellectual property rights in our Services, including all source code, databases, features, software, website designs, audio, video, text, photographs, and graphics on the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright and trademark laws worldwide, and are provided "AS IS" for your personal, non-commercial use or for internal business purposes only.

Your use of our Services: Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to download or print a copy of any portion of the Content to which you have legitimately gained access, solely for your personal, non-commercial use or for internal business purposes. Except as set out in this section, no part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior express written permission. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and will result in immediate termination of your right to use our Services.

Your submissions and contributions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign us all intellectual property rights in that Submission, and agree that we will own it and may use and disseminate it without restriction for any lawful purpose, without acknowledgment or compensation. The Services may also provide areas where you can create, submit, or post content and materials, including text, cargo descriptions, photos, comments, or reviews ("Contributions"). By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, worldwide right and licence to use, host, reproduce, modify, and distribute such Contributions for any commercial, advertising, or other operational purpose. You are solely responsible for your Submissions and/or Contributions and agree to reimburse us for any losses we may suffer due to your breach of this section, of third-party rights, or of applicable law.

3. User Representations

By using the Services, you represent and warrant that:

All registration information and shipment listings you submit are true, accurate, current, and complete;
You will maintain the accuracy of such information and update it promptly when needed;
You have the legal capacity and agree to comply with these Legal Terms;
You are not a minor in the jurisdiction in which you reside;
You will not access the Services through automated or non-human means, whether via a bot or script;
You will not use the Services for any illegal or unauthorised purpose; and
Your use of the Services will not violate any applicable law or regulation.

4. Payment Flow and Financial Transactions

As NexoZip Ltd is a mere technology intermediary, the Company does not collect, process, hold, or manage the financial amounts owed for the physical transport service.
Direct payment: payment of the agreed transport price is made directly by the User to the Driver, using payment methods (cash, bank transfer, MB Way, etc.) mutually agreed between them through the Platform's communication tools at the time of pickup or delivery.
NexoZip does not act as a collection agent or financial intermediary, and does not hold funds in escrow relating to transport services.
Refunds and disputes: any request for a refund, compensation for damages, or financial cancellation must be handled and resolved exclusively and directly with the contracted Driver. You acknowledge that NexoZip Ltd has no access to transaction funds, does not guarantee completion of the financial transaction, and is not responsible for commercial disputes or refunds related to the freight amount.

5. User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, at our sole discretion, that it is inappropriate or objectionable.

6. Prohibited Activities

As a user of the Services, you agree not to:

Systematically scrape data or other content from the Services to build or compile, directly or indirectly, a database or directory without our prior written authorisation.
Deceive, defraud, or mislead us or other users, especially in any attempt to obtain confidential account information.
Circumvent, disable, or interfere with security-related features of the Services.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Upload or transmit viruses, Trojan horses, or other material that interferes with uninterrupted use of the Services.
Attempt to impersonate another user or person.
Bypass the platform (anti-bypass): circumvent the NexoZip platform to arrange transport services or direct payments outside the ecosystem with drivers you met through the platform.
Prohibited goods: use the Services to request or carry out the transport of illegal, dangerous, stolen, or legally restricted goods, substances, or materials.
Posting direct contact details: post direct contact information, such as personal phone numbers or emails, on public job listings or public message boards before a service/transport is officially booked and confirmed on the platform.

7. Cargo Accuracy and Driver's Right to Refuse

You are solely and exclusively responsible for ensuring that the description and specifications of the goods (including, but not limited to: gross weight, exact dimensions, volume, nature of the goods, fragility, and any special packaging or handling needs) entered on the Platform accurately match reality.
The selected Driver has the absolute right to immediately refuse to perform the service at the pickup location, without penalty or liability, if: the actual cargo differs significantly from the description, weight, or dimensions declared by you on the platform; the transport of the goods would endanger the safety of the Driver, third parties, the vehicle, or the goods themselves; or there are well-founded indications of illegality (e.g. transport of prohibited substances, stolen goods, or undocumented animals).
In such cases, you will have no right to make a claim against NexoZip, and will be solely responsible for any operational losses or logistics costs arising from your inaccurate declaration or omission.
If a Driver exercises their legitimate right of refusal based on false statements or omissions by you, NexoZip Ltd reserves the right to temporarily or permanently suspend your account for breach of these terms.

8. Nature of the Service and Listing Validity

NexoZip operates exclusively as a technology and hosting provider, limited to making the digital infrastructure available to connect Users and Drivers.
NexoZip is not, directly or indirectly, a party to any Transport Contract entered into between the parties. Consequently, NexoZip does not take custody, possession, control, or verification of the goods transported.
Inactivity hiding mechanism: to preserve the integrity of the ecosystem and prevent Drivers from wasting resources and credits, all quote requests posted by Users have a standard validity period. If a listing receives no interaction, or if you do not log into the Platform for a continuous period of 72 hours, the Platform reserves the right to automatically hide the listing from public view.
You may manually reactivate the listing from your dashboard at no cost, provided the shipment has not expired by date.

9. Review Guidelines

We may provide areas within the Services for you to leave reviews or ratings about Drivers. When posting a review, you must:

Have first-hand experience with the Driver being reviewed;
Not include offensive profanity, abusive, racist, or hateful language;
Not reference illegal activity;
Not post false or misleading statements; and
Not organise campaigns encouraging third parties to post reviews.

We assume no liability for any review, or for any claims, liabilities, or losses resulting from any review left on the ecosystem.

10. Management of the Services and Third-Party Websites

We reserve the right, but not the obligation, to monitor the Services for violations of these Legal Terms and to take appropriate legal action against anyone who violates them. The Services may contain links to third-party websites. We are not responsible for the accuracy, content, or policies of those websites, and accessing them is entirely at your own risk.

11. Privacy Policy

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy published on the Services, which is a separate document incorporated into these Legal Terms by reference. Please note that the Services are hosted in Portugal.

12. Term and Termination

These Legal Terms remain in full force and effect while you use the Services.

WE RESERVE THE RIGHT TO, AT OUR SOLE DISCRETION AND WITHOUT PRIOR NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR AGREEMENT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

13. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason, at our sole discretion and without notice. You agree that we assume no liability for any loss, damage, or inconvenience caused by your inability to access or use the Services during any period of downtime or discontinuation.

14. Governing Law and Dispute Resolution

These Legal Terms are governed by and construed in accordance with the laws of England and Wales.
If you are habitually resident in the European Union and act as a consumer, you additionally benefit from the protection granted by the mandatory provisions of the law of your country of residence. NexoZip Ltd and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales, meaning you may bring an action to defend your consumer-protection rights either in England or in the EU country where you reside.
Alternative Dispute Resolution (ADR): in compliance with Portuguese Law No. 144/2015 of 8 September, if you reside in Portugal you may refer a consumer dispute with our technology platform to the following Alternative Consumer Dispute Resolution bodies: CNIACC – National Centre for Consumer Conflict Information and Arbitration (www.cniacc.pt); CACCL – Lisbon Consumer Conflict Arbitration Centre (www.centroarbitragemlisboa.pt); CICAP – Porto Consumer Information and Arbitration Centre (www.cicap.pt); CACRC – Coimbra Region Consumer Conflict Arbitration Centre (www.centrodearbitragemdecoimbra.com); CIMAAL – Algarve Consumer Information, Mediation and Arbitration Centre (www.consumoalgarve.pt).
For more information and access to the European Commission's Online Dispute Resolution platform, see http://ec.europa.eu/consumers/odr/.

15. Disclaimer and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". YOU AGREE THAT USE OF THE SERVICES WILL BE AT YOUR SOLE RISK.
As a technology intermediary, NexoZip Ltd cannot be considered a party to, and assumes no responsibility for monitoring or enforcing, transactions and contracts between you and transport service providers (Drivers). Any damage, loss, misplacement, theft, or delay occurring during the physical transport service is the sole responsibility of the awarded Driver, and you must bring any action or claim directly against the transport provider.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT IN CASES OF PROVEN INTENT OR GROSS NEGLIGENCE, IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR THIRD PARTIES FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, OR SPECIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES.
NexoZip's total liability to you for technical or operational failures on the platform is strictly limited to a maximum amount of €50.00 (fifty euros), except in cases of duly proven intent or gross negligence.

16. Miscellaneous and Contact

These Legal Terms and any policies we publish constitute the entire agreement between you and NexoZip Ltd. If any provision is found to be unlawful or unenforceable, that portion is severable and does not affect the validity of the remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and NexoZip Ltd.

To resolve any claim relating to the Services, or for more information about using them, please contact us:

NexoZip Ltd
Email: administrativa@nexozip.com
Address: Suite RA01, 195-197 Wood Street, London, E17 3NU
UK Company Number: 17323445

Agreement to Our Legal Terms

You can contact us by email at administrativa@nexozip.com.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST STOP USING THEM IMMEDIATELY.

1. Our Services

2. Intellectual Property Rights

3. User Representations

By using the Services, you represent and warrant that:

All registration information and shipment listings you submit are true, accurate, current, and complete;
You will maintain the accuracy of such information and update it promptly when needed;
You have the legal capacity and agree to comply with these Legal Terms;
You are not a minor in the jurisdiction in which you reside;
You will not access the Services through automated or non-human means, whether via a bot or script;
You will not use the Services for any illegal or unauthorised purpose; and
Your use of the Services will not violate any applicable law or regulation.

4. Payment Flow and Financial Transactions

As NexoZip Ltd is a mere technology intermediary, the Company does not collect, process, hold, or manage the financial amounts owed for the physical transport service.
Direct payment: payment of the agreed transport price is made directly by the User to the Driver, using payment methods (cash, bank transfer, MB Way, etc.) mutually agreed between them through the Platform's communication tools at the time of pickup or delivery.
NexoZip does not act as a collection agent or financial intermediary, and does not hold funds in escrow relating to transport services.
Refunds and disputes: any request for a refund, compensation for damages, or financial cancellation must be handled and resolved exclusively and directly with the contracted Driver. You acknowledge that NexoZip Ltd has no access to transaction funds, does not guarantee completion of the financial transaction, and is not responsible for commercial disputes or refunds related to the freight amount.

5. User Registration

6. Prohibited Activities

As a user of the Services, you agree not to:

Systematically scrape data or other content from the Services to build or compile, directly or indirectly, a database or directory without our prior written authorisation.
Deceive, defraud, or mislead us or other users, especially in any attempt to obtain confidential account information.
Circumvent, disable, or interfere with security-related features of the Services.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Upload or transmit viruses, Trojan horses, or other material that interferes with uninterrupted use of the Services.
Attempt to impersonate another user or person.
Bypass the platform (anti-bypass): circumvent the NexoZip platform to arrange transport services or direct payments outside the ecosystem with drivers you met through the platform.
Prohibited goods: use the Services to request or carry out the transport of illegal, dangerous, stolen, or legally restricted goods, substances, or materials.
Posting direct contact details: post direct contact information, such as personal phone numbers or emails, on public job listings or public message boards before a service/transport is officially booked and confirmed on the platform.

7. Cargo Accuracy and Driver's Right to Refuse

You are solely and exclusively responsible for ensuring that the description and specifications of the goods (including, but not limited to: gross weight, exact dimensions, volume, nature of the goods, fragility, and any special packaging or handling needs) entered on the Platform accurately match reality.
The selected Driver has the absolute right to immediately refuse to perform the service at the pickup location, without penalty or liability, if: the actual cargo differs significantly from the description, weight, or dimensions declared by you on the platform; the transport of the goods would endanger the safety of the Driver, third parties, the vehicle, or the goods themselves; or there are well-founded indications of illegality (e.g. transport of prohibited substances, stolen goods, or undocumented animals).
In such cases, you will have no right to make a claim against NexoZip, and will be solely responsible for any operational losses or logistics costs arising from your inaccurate declaration or omission.
If a Driver exercises their legitimate right of refusal based on false statements or omissions by you, NexoZip Ltd reserves the right to temporarily or permanently suspend your account for breach of these terms.

8. Nature of the Service and Listing Validity

NexoZip operates exclusively as a technology and hosting provider, limited to making the digital infrastructure available to connect Users and Drivers.
NexoZip is not, directly or indirectly, a party to any Transport Contract entered into between the parties. Consequently, NexoZip does not take custody, possession, control, or verification of the goods transported.
Inactivity hiding mechanism: to preserve the integrity of the ecosystem and prevent Drivers from wasting resources and credits, all quote requests posted by Users have a standard validity period. If a listing receives no interaction, or if you do not log into the Platform for a continuous period of 72 hours, the Platform reserves the right to automatically hide the listing from public view.
You may manually reactivate the listing from your dashboard at no cost, provided the shipment has not expired by date.

9. Review Guidelines

We may provide areas within the Services for you to leave reviews or ratings about Drivers. When posting a review, you must:

Have first-hand experience with the Driver being reviewed;
Not include offensive profanity, abusive, racist, or hateful language;
Not reference illegal activity;
Not post false or misleading statements; and
Not organise campaigns encouraging third parties to post reviews.

We assume no liability for any review, or for any claims, liabilities, or losses resulting from any review left on the ecosystem.

10. Management of the Services and Third-Party Websites

11. Privacy Policy

12. Term and Termination

These Legal Terms remain in full force and effect while you use the Services.

13. Modifications and Interruptions

14. Governing Law and Dispute Resolution

These Legal Terms are governed by and construed in accordance with the laws of England and Wales.
If you are habitually resident in the European Union and act as a consumer, you additionally benefit from the protection granted by the mandatory provisions of the law of your country of residence. NexoZip Ltd and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales, meaning you may bring an action to defend your consumer-protection rights either in England or in the EU country where you reside.
Alternative Dispute Resolution (ADR): in compliance with Portuguese Law No. 144/2015 of 8 September, if you reside in Portugal you may refer a consumer dispute with our technology platform to the following Alternative Consumer Dispute Resolution bodies: CNIACC – National Centre for Consumer Conflict Information and Arbitration (www.cniacc.pt); CACCL – Lisbon Consumer Conflict Arbitration Centre (www.centroarbitragemlisboa.pt); CICAP – Porto Consumer Information and Arbitration Centre (www.cicap.pt); CACRC – Coimbra Region Consumer Conflict Arbitration Centre (www.centrodearbitragemdecoimbra.com); CIMAAL – Algarve Consumer Information, Mediation and Arbitration Centre (www.consumoalgarve.pt).
For more information and access to the European Commission's Online Dispute Resolution platform, see http://ec.europa.eu/consumers/odr/.

15. Disclaimer and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". YOU AGREE THAT USE OF THE SERVICES WILL BE AT YOUR SOLE RISK.
As a technology intermediary, NexoZip Ltd cannot be considered a party to, and assumes no responsibility for monitoring or enforcing, transactions and contracts between you and transport service providers (Drivers). Any damage, loss, misplacement, theft, or delay occurring during the physical transport service is the sole responsibility of the awarded Driver, and you must bring any action or claim directly against the transport provider.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT IN CASES OF PROVEN INTENT OR GROSS NEGLIGENCE, IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR THIRD PARTIES FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, OR SPECIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES.
NexoZip's total liability to you for technical or operational failures on the platform is strictly limited to a maximum amount of €50.00 (fifty euros), except in cases of duly proven intent or gross negligence.

16. Miscellaneous and Contact

To resolve any claim relating to the Services, or for more information about using them, please contact us:

NexoZip Ltd
Email: administrativa@nexozip.com
Address: Suite RA01, 195-197 Wood Street, London, E17 3NU
UK Company Number: 17323445

Terms of Use (Users)

Agreement to Our Legal Terms

1. Our Services

2. Intellectual Property Rights

3. User Representations

4. Payment Flow and Financial Transactions

5. User Registration

6. Prohibited Activities

7. Cargo Accuracy and Driver's Right to Refuse

8. Nature of the Service and Listing Validity

9. Review Guidelines

10. Management of the Services and Third-Party Websites

11. Privacy Policy

12. Term and Termination

13. Modifications and Interruptions

14. Governing Law and Dispute Resolution

15. Disclaimer and Limitation of Liability

16. Miscellaneous and Contact

NexoZip Concierge

Terms of Use (Users)

Agreement to Our Legal Terms

1. Our Services

2. Intellectual Property Rights

3. User Representations

4. Payment Flow and Financial Transactions

5. User Registration

6. Prohibited Activities

7. Cargo Accuracy and Driver's Right to Refuse

8. Nature of the Service and Listing Validity

9. Review Guidelines

10. Management of the Services and Third-Party Websites

11. Privacy Policy

12. Term and Termination

13. Modifications and Interruptions

14. Governing Law and Dispute Resolution

15. Disclaimer and Limitation of Liability

16. Miscellaneous and Contact

NexoZip Concierge